IRTS Grievance Policy

$25.00

Categories: ,

IRTS Grievance Policy

Purpose:

  • Allows clients to address issues or concerns and have them resolved.

Procedure:

  1. Discuss with Staff: Clients are encouraged to first discuss concerns with staff in private.
  2. Contact Supervisor/Director: If unresolved, contact the program supervisor or director in person or by letter.
  3. Contact Program Manager: If still unresolved within three days, contact the {{POSITION}} by phone, letter, or in person at the main office. The {{POSITION}} will acknowledge the grievance within three business days and provide a written response within 15 business days.
  4. Contact External Agencies: If the issue remains unresolved, clients can contact the Minnesota Department of Human Services, the Minnesota Department of Health, or other relevant agencies.

 

Important Note:

  • Clients are encouraged to contact the Minnesota Department of Human Services at any point during the grievance process, not just as a last resort.

IRTS Grievance Policy

Purpose:

  • Allows clients to address issues or concerns and have them resolved.

Procedure:

  1. Discuss with Staff: Clients are encouraged to first discuss concerns with staff in private.
  2. Contact Supervisor/Director: If unresolved, contact the program supervisor or director in person or by letter.
  3. Contact Program Manager: If still unresolved within three days, contact the {{POSITION}} by phone, letter, or in person at the main office. The {{POSITION}} will acknowledge the grievance within three business days and provide a written response within 15 business days.
  4. Contact External Agencies: If the issue remains unresolved, clients can contact the Minnesota Department of Human Services, the Minnesota Department of Health, or other relevant agencies.

 

Important Note:

  • Clients are encouraged to contact the Minnesota Department of Human Services at any point during the grievance process, not just as a last resort.