ARMHS Grievance Policy

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ARMHS Grievance Policy

I. Policy:

  • Ensures clients receive respectful and responsive services.
  • Provides a simple complaint process for clients and their representatives.

II. Procedures:

A. Service Initiation:

  • Clients are informed of the policy upon admission.

B. Posting in Facility:

  • Policy is visibly posted for clients.

C. Filing a Grievance:

  • Clients can discuss their complaint with a staff member.
  • They must clearly state it’s a formal grievance.
  • Staff assistance is available if needed.
  • Unresolved grievances can be escalated to the Owner/Executive Director.

D. Program Response:

  • Staff will assist with the complaint process.
  • Written acknowledgement within three business days.
  • Resolution within 15 calendar days with a final written response.
  • Complaint review to evaluate procedures, training needs, and corrective actions.
  • Written summary of the complaint and resolution provided to the client and case manager.

E. Documentation:

  • Complaint summary and resolution notice kept in client records.

F. External Resources:

  • Clients can use outside agencies for filing complaints, including DHS, Ombudsman’s Office, Department of Health, and professional boards.

ARMHS Grievance Policy

I. Policy:

  • Ensures clients receive respectful and responsive services.
  • Provides a simple complaint process for clients and their representatives.

II. Procedures:

A. Service Initiation:

  • Clients are informed of the policy upon admission.

B. Posting in Facility:

  • Policy is visibly posted for clients.

C. Filing a Grievance:

  • Clients can discuss their complaint with a staff member.
  • They must clearly state it’s a formal grievance.
  • Staff assistance is available if needed.
  • Unresolved grievances can be escalated to the Owner/Executive Director.

D. Program Response:

  • Staff will assist with the complaint process.
  • Written acknowledgement within three business days.
  • Resolution within 15 calendar days with a final written response.
  • Complaint review to evaluate procedures, training needs, and corrective actions.
  • Written summary of the complaint and resolution provided to the client and case manager.

E. Documentation:

  • Complaint summary and resolution notice kept in client records.

F. External Resources:

  • Clients can use outside agencies for filing complaints, including DHS, Ombudsman’s Office, Department of Health, and professional boards.